</script> <div class="section-container-4" data-analytics-template-zone="Five ways to reinvent operations"> <div class="submarquee-container submarquee-container-3"> <video class="speed-video marquee-vid vid-4 submarquee three-way-img" loop="" a autoplay="" muted="" poster="https://dynamicmedia.accenture.com/is/image/accenture/Prioritizing-Performance1920x1080px?$auto-png-alpha$" preload="metadata" > <source src="https://dynamicmedia.accenture.com/is/content/accenture/final/capabilities/operations/emerging-growth-offerings/video/Prioritising-performance-video_short-loop_low-res.mp4" type="video/mp4" /> </video> <div class="submarquee-details"> <h2 class="submarquee-title">Five ways to <br class="br-mobile"/><br class="br-mobile"/> reinvent operations</h2> </div> </div> <div class="5-actions-accordion" data-analytics-template-zone="Five ways to reinvent operations"> <div class="row percent-top-space percent-bottom-space"> <div class="col-sm-12 col-xl-6 offset-xl-3 col-md-8 offset-md-2 mobile-padding-rl"> <p class="figure-text ani-text">Here are five actions that organizations can take to advance operations maturity and access a new performance frontier:</p> </div> <div class="row actions-container percent-bottom-space"> <div class="col-sm-12 col-xl-6 offset-xl-3 col-md-8 offset-md-2 mobile-padding-rl"> <!-- Accordion --> <div class="accordion" id="accordionbts5"> <div class="accordion-item"> <h2 class="accordion-header" id="flush-headingOne"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#flush-collapseOne" aria-expanded="false" aria-controls="flush-collapseOne"> <span class="purple-text">01.</span>&nbsp;&nbsp;<span class="text-on-accordion">Seek out 360° value as a North Star</span> </button> </h2> <div id="flush-collapseOne" class="accordion-collapse collapse show" aria-labelledby="flush-headingOne" data-bs-parent="#accordionbts5"> <div class="accordion-body ani-text mobile-hide-svg"> <p> Organizations are reexamining major sustainability issues through a new lens that combines physical sciences and digital technologies. They are looking for new ways to engage with customers across channels—in person, online and even in the metaverse. To do so requires a fresh approach to accessing talent and realizing the full creative potential of their people, all while committing to sustainability goals. </p> <br> <p> Operations reinventors not only apply the six capability measures of operations maturity differently, they look at value creation holistically, building it from the ground up by using data-driven insights from customers, employees and other ecosystem partners. </p> <br> <p class="indent-accordion-content"><strong>“We implement processes and platforms to track greenhouse gas emissions, waste disposal and resource circularity across functions and locations relative to less mature counterparts.”</strong></p> <div class="row chart-holder"> <div class="col-12 col-md-6"> <h5 class="label-purple">Operations <br/> reinventors</h5> <br> <div class="wrapper wrapper-donutChart"> <div id="donutChart-1" class="donutChart donutChart-magenta donutChart-1"> <p class="">60%</p> </div> </div> </div> <div class="col-12 col-md-6"> <h5 class="label-magenta"> Foundational </h5> <br> <div class="wrapper wrapper-donutChart"> <div id="donutChart-2" class="donutChart donutChart-purple donutChart-2"> <p class="">30%</p> </div> </div> </div> <br> <p class="sup-class" style="text-align:center;padding-top: 1rem;">Source: Accenture operations maturity survey, 2023 </p> </div> </div> </div> </div> <div class="accordion-item"> <h2 class="accordion-header" id="flush-headingTwo"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#flush-collapseTwo" aria-expanded="false" aria-controls="flush-collapseTwo"> <span class="purple-text">02.</span>&nbsp;&nbsp;<span class="text-on-accordion"> Commit to data decisiveness across the enterprise</span> </button> </h2> <div id="flush-collapseTwo" class="accordion-collapse collapse" aria-labelledby="flush-headingTwo" data-bs-parent="#accordionbts5"> <div class="accordion-body ani-text"> <p> Supply and demand for data among all enterprise stakeholders is dramatically increasing. Yet, even with investment in leading data architectures, organizations may fail to validate, index and organize data with precision. </p> <br> <p>Operations reinventors establish a culture that encourages debate around which data to use, where to use it and how to use it. But they do so within the guardrails of a clear strategy that governs how data is created, collected, connected and enriched.</p> <br> <p class="indent-accordion-content"><strong>“We have a well-defined data strategy that is aligned with the business strategy and have a centralized, secure data lake that powers data-driven decision making across the enterprise.”</strong></p> <div class="row chart-holder"> <div class="col-12 col-md-6"> <div class="wrapper wrapper-donutChart"> <h5 class="label-purple">Operations <br/> reinventors</h5> <br> <div id="donutChart-3" class="donutChart donutChart-magenta donutChart-3"> <p class="">90%</p> </div> </div> </div> <div class="col-12 col-md-6"> <h5 class="label-magenta"> Foundational </h5> <br> <div class="wrapper wrapper-donutChart"> <div id="donutChart-4" class="donutChart donutChart-purple donutChart-4"> <p class="">3%</p> </div> </div> </div> <br> <p class="sup-class" style="text-align:center;padding-top: 1rem;">Source: Accenture operations maturity survey, 2023 </p> </div> </div> </div> </div> <div class="accordion-item"> <h2 class="accordion-header" id="flush-headingThree"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#flush-collapseThree" aria-expanded="false" aria-controls="flush-collapseThree"> <span class="purple-text">03.</span>&nbsp;&nbsp;<span class="text-on-accordion">Innovate processes for enhanced performance gains</span> </button> </h2> <div id="flush-collapseThree" class="accordion-collapse collapse" aria-labelledby="flush-headingThree" data-bs-parent="#accordionbts5"> <div class="accordion-body ani-text"> <p> Business processes and associated tasks tend to gain undesired complexity over time. As organizations try to solve this, they end up adding more people to each task, along with a patchwork of ad-hoc technology solutions, which only makes process mining more cumbersome. </p> <br> <p>Operations reinventors use virtual representations to visualize the as-is process and discover inefficiencies caused by duplicative activities and process deviations across the enterprise. In addition to providing real-time data, these systems can identify process gaps and show how to improve processes across functions using low-code automation on cloud-based platforms that give an outside-in view.</p> <br> <p class="indent-accordion-content"><strong>“We adopt process mining as well as internal and external benchmarking across all business processes to drive “best-in-class” performance.”</strong></p> <div class="row chart-holder"> <div class="col-12 col-md-6"> <div class="wrapper wrapper-donutChart"> <h5 class="label-purple">Operations <br/> reinventors</h5> <br> <div id="donutChart-5" class="donutChart donutChart-magenta donutChart-5"> <p class="">75%</p> </div> </div> </div> <div class="col-12 col-md-6"> <h5 class="label-magenta"> Foundational </h5> <br> <div class="wrapper wrapper-donutChart"> <div id="donutChart-6" class="donutChart donutChart-purple donutChart-6"> <p class="">5%</p> </div> </div> </div> <br> <p class="sup-class" style="text-align:center;padding-top: 1rem;">Source: Accenture operations maturity survey, 2023 </p> </div> </div> </div> </div> <div class="accordion-item"> <h2 class="accordion-header" id="flush-headingFour"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#flush-collapseFour" aria-expanded="false" aria-controls="flush-collapseFour"> <span class="purple-text">04.</span>&nbsp;&nbsp;<span class="text-on-accordion">Humanize automation experiences at scale</span> </button> </h2> <div id="flush-collapseFour" class="accordion-collapse collapse" aria-labelledby="flush-headingFour" data-bs-parent="#accordionbts5"> <div class="accordion-body ani-text"> <p> Many organizations are fairly mature when it comes to the use of automation across processes (such as invoicing, payroll, vendor management or reconciliations). But often, introducing automation in new areas can be met with resistance. </p> <br> <p>Operations reinventors make deliberate efforts to explore new use cases for automation with their ecosystem partners, aiming to not only make it more user-centric, but also to simplify the relationship that employees and customers have with technology. They also measure experience-related outcomes.</p> <br> <p class="indent-accordion-content"><strong>“We deploy AI and automation for customer, employee and partner experience management solutions at scale.”</strong></p> <div class="row chart-holder"> <div class="col-12 col-md-6"> <div class="wrapper wrapper-donutChart"> <h5 class="label-purple">Operations <br/> reinventors</h5> <br> <div id="donutChart-7" class="donutChart donutChart-magenta donutChart-7"> <p class="">71%</p> </div> </div> </div> <div class="col-12 col-md-6"> <h5 class="label-magenta"> Foundational </h5> <br> <div class="wrapper wrapper-donutChart"> <div id="donutChart-8" class="donutChart donutChart-purple donutChart-8"> <p class="">1%</p> </div> </div> </div> <div class="col-12 col-md-4" style="display:none"> <div class="wrapper wrapper-donutChart"> <div id="donutChart-9" class="donutChart donutChart-purple donutChart-9"> <p class="">1%</p> </div> </div> <h5 class="label-magenta"> Foundational </h5> </div> <br> <p class="sup-class" style="text-align:center;padding-top: 1rem;">Source: Accenture operations maturity survey, 2023 </p> </div> </div> </div> </div> <div class="accordion-item"> <h2 class="accordion-header" id="flush-headingFive"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#flush-collapseFive" aria-expanded="false" aria-controls="flush-collapseFive"> <span class="purple-text">05.</span>&nbsp;&nbsp;<span class="text-on-accordion">Employ an agile talent strategy</span> </button> </h2> <div id="flush-collapseFive" class="accordion-collapse collapse" aria-labelledby="flush-headingFive" data-bs-parent="#accordionbts5"> <div class="accordion-body ani-text"> <p> As organizations modernize their legacy systems, they can find it difficult to align and upskill their teams to make the most of new technologies. Different levels of capability within the talent pool—based on experience and skillsets—can complicate any transition. </p> <br> <p> Operations reinventors make the most of organizational diversity. They enable people with a choice of technology tools so that they can develop mutually beneficial solutions to business challenges. Hyper-personalized employee experiences enable organizations to scale highly specialized talent capabilities, without inefficiencies. </p> <br> <p class="indent-accordion-content"><strong>“We have an agile talent strategy where machines augment human work in nearly all processes, inspiring fluid collaboration and employee movement across functions.”</strong></p> <div class="row chart-holder"> <div class="col-12 col-md-6"> <h5 class="label-purple">Operations <br/> reinventors</h5> <br> <div class="wrapper wrapper-donutChart"> <div id="donutChart-10" class="donutChart donutChart-magenta donutChart-10"> <p class="">92%</p> </div> </div> </div> <div class="col-12 col-md-6"> <h5 class="label-magenta"> Foundational </h5> <br> <div class="wrapper wrapper-donutChart"> <div id="donutChart-11" class="donutChart donutChart-purple donutChart-11"> <p class="">3%</p> </div> </div> </div> <div class="col-12 col-md-4" style="display:none"> <br> <div class="wrapper wrapper-donutChart"> <div id="donutChart-12" class="donutChart donutChart-purple donutChart-12"> <p class="">3%</p> </div> </div> </div> <br> <p class="sup-class" style="text-align:center;padding-top: 1rem;">Source: Accenture operations maturity survey, 2023 </p> </div> </div> </div> </div> </div> <!-- END --> </div> </div> </div> </div> </div> <style> br.br-mobile{ display:none; } @media (max-width: 767px) { br.br-mobile{ display:block; } #Section-4 > div > div > div > div.section-container-4 > div > div{ line-height: 1.1em; } } </style> ">